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CUSTOMER SERVICE
At Lee Michaels, our #1 priority is outstanding customer service. Each and every person is guaranteed the Lee Michaels' brand of customer service,
the Lee Michaels' Extraordinary Experience, whether in the store, on the phone, or on the internet. Any opportunity you'll allow us to provide
you, our customer, with the "Extraordinary Experience" is welcomed.
With the launch of this Internet site comes the capability of ordering merchandise online. We want to make sure that our online customers feel
just as much a part of the Lee Michaels family as the customer walking through our doors. Because customer service is so important to us, we
have made every effort to translate the "Extraordinary Experience" to the internet as best as possible.
Part of the "Extraordinary Experience" is thinking ahead - anticipating your needs before you do. Simple online ordering and various shipping
options grant you convenience and flexibility when ordering. Our guarantee that your account and credit card information are secure and our
guarantee that we protect the privacy of our customers present you a sense of comfort and security when ordering from Lee Michaels. And in the
event that you decide to return your purchase, we have a generous return and refund policy.
Again, we thank you for giving us the opportunity to provide you with the Lee Michaels "Extraordinary Experience".
RETURNING YOUR ITEM
Jewelry and Giftware Return Policy
Within sixty (60) days of receipt of your shipment (including gifts), you may return jewelry and giftware items in their original conditions,
no reasons required, for a full refund. We'll also refund the shipping cost if the return is a result of our error. Please note that we can
process returns and refunds only for jewelry and giftware items purchased from LMFJ.com, our online store. Only items that are defective or
damaged can be exchanged or replaced for duplicate items. Items that are returned during the sixty (60) days after delivery which are in
unsaleable condition, or are missing parts, will be charged a restocking fee at our discretion.
Watch Return Policy
The timepiece manufacturers we represent require their watches to be purchased in our stores in order that the functions of the timepieces
can be explained and their accompanying warranties completed for the full protection of the consumer. As an additional precaution, the Lee
Michaels one year extended warranty and return policy card must be signed and dated by the in-store sales associate. Therefore, in the event
the watch you purchased in one of our stores must be exchanged or returned, our Watch Return Policy is in effect for fifteen (15) days from
the date of your purchase. Because of individual manufacturer's restrictions, the timepiece to be exchanged or returned must be in pristine,
unused condition. Where noticeable wear requires refurbishing, a minimal restocking charge will be deducted from the original purchase price.
All applicable timepiece warranties, enclosure items, and the original box must also be returned intact.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form
of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping
costs only if the return is a result of our error.
If a gift recipient returns a gift received from an LMFJ.com purchaser, a gift credit will be held in the recipient's name for the value of
the return. The numbered gift credit will be mailed to the gift recipient at the same address to which the order was shipped. The gift credit
may be used at any time toward purchases at LMFJ.com. Just have your gift credit number handy when placing your order. (Don't worry--we
won't let the gift giver know about the return.)
Packing and Sending Your Return
1. Items being returned to Lee Michaels must be insured for shipping. For items under $500.00 total, we recommend insured mail. For items
over $500.00 total, we recommend registered mail. Giftware shipped to you via UPS can be returned UPS if you insure the package.
2. Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box if you
prefer. Include your name, address, phone number, email address, and the reason for your return.
3. Mail to:
LMFJ.COM Returns
11314 Cloverland Ave.
Baton Rouge, LA 70809
4. Lost Your Packing Slip/Sales Receipt? Don't worry! If you ordered the item yourself, you can still return it by calling us at
1-800-543-4367. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose
a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return,
and send the package to the address above.
PAYMENT METHODS
MasterCard, Visa, American Express, and Discover Card are accepted.
CURRENT SHIPPING METHODS
Domestic Shipping Rates. Read below for more information about the shipping methods we offer for orders shipped within the continental U.S.
Some porcelain and crystal sculptures may require special handling and delivery that will be discussed with the purchaser on an item by item basis.
Standard $8.00
2-Day $15.00
Next Day $25.00
No P.O. boxes
No signature required
OUR GUARANTEE
From the boardroom to the sales floor, Lee Michaels requires fair, ethical treatment of our customers. Courteous hospitality and service are
paramount in providing a warm, welcoming atmosphere. We respect every client who visits one of our stores, calls our toll free number, or
contacts us via email or fax, treating each with dignity and understanding. Focusing on our clients demonstrates our commitment to providing
the personal, individualized service for which Lee Michaels is known. Confidentiality is one of the areas in which this respect for customers
and their purchase information is evidenced. Our clients receive the same discretion from us as they expect from their physicians, attorneys,
and financial advisors.
Our Ultimate Diamond Guarantee
Our Ultimate Diamond Guarantee accompanies your Lee Michaels diamond purchase and covers the replacement of your Lee Michaels diamond (up to
four carats in weight), whether lost from the original mounting or damaged in the mounting, provided the professionals at Lee Michaels inspect
and service your diamond every six months and provided that any recommended repairs are performed. The inspection must be recorded in the
customer's Diamond Guarantee (comes with diamond purchase) every six months.
Sixty (60) Day Refund
Within sixty (60) days of your Lee Michaels diamond purchase, you may return it for any reason with proof of purchase and receive a full
refund. Gift and No Receipt items can be exchanged or converted to a gift certificate credit.
Guaranteed Value
Lee Michaels Fine Jewelry offers only quality diamonds purchased directly from the major cutting centers of the world. Selling for less
begins with buying for less. Buying directly from the cutters enables Lee Michaels to offer the greatest values available. If, at any time
within sixty (60) days following the purchase of your Lee Michaels diamond, you are not completely satisfied that your diamond is the finest
available at the price paid, simply return it with proof of purchase for a full refund.
American Gem Society Membership
Lee Michaels is an American Gem Society member. Membership in this exclusive organization is limited to independent fine jewelers who
subscribe to the society's strict guidelines regarding truth in advertising, disclosure of gemstone enhancement, accuracy of gold karatage,
and accuracy in diamond grading. Registered Jeweler, Certified Gemologist and Certified Gemologist Appraiser are titles awarded to those few
who successfully pass rigorous courses and testing in gemology. These titleholders are required to pass yearly re-examinations to insure
these skills and knowledge are kept up to date.
Strict Diamond Grading
Lee Michaels guarantees your diamond to be accurately described as graded by our Registered Jewelers and Certified Gemologists. Diamonds are
purchased and graded loose to insure accuracy of color, cut, clarity and carat weight. Diamonds are inspected using a binocular microscope set
at ten times magnification to determine the clarity grade and to check the quality of cutting. They are compared to Master Diamonds of known
color under special lighting to determine the color. They are weighed on an electronic scale to determine the carat weight.
Lifetime Evaluation Update
Every Lee Michaels diamond purchased for more than $1,000 is accompanied by a written evaluation describing the item(s) and stating the color,
clarity and carat weight. For insurance purposes, it is recommended that you have an evaluation of your fine jewelry updated periodically.
We offer complimentary evaluation updates every two years on every Lee Michaels diamond purchase you make over $1,000.
Diamond Inspections
Diamond inspections are recommended every six months by our jeweler located on our premises. We will inspect your diamond jewelry to help
prevent possible loss of your diamond due to damaged prongs or mountings. Any problems with prongs or mounting can be repaired by the Lee
Michaels jeweler. A Diamond Inspection log is printed on the back of Our Ultimate Diamond Guarantee for your records keeping convenience.
Lifetime Trade-In
You may trade-in your Lee Michaels diamond at any time for another Lee Michaels diamond, provided your new selection is twice the retail value
of the diamond to be traded. Lee Michaels Fine Jewelry will evaluate your Lee Michaels diamond at the time of trade-in and offer you the
current value or the original purchase price, whichever is greater, toward your new purchase. As your Lee Michaels Diamond increases in value
over time, so does your trade-in value.
Lifetime Cleaning and Inspection
Your Lee Michaels diamond can be brought into any Lee Michaels store at any time for complimentary cleaning and official inspection.
Guaranteed Confidence
Your Lee Michaels diamond purchase has met the test of strict inspection by the Lee Michaels professionally trained staff. Lee Michaels Fine
Jewelry's rigid standards of quality are enforced by Certified Gemologists and Registered Jewelers of the American Gem Society.
Terms and Limitations
This guarantee is non-transferable and only covers the purchaser for uninsured losses. This guarantee is limited to ten (10) years from
the date of purchase and is limited to Lee Michaels Fine Jewelry, Inc., or its subsidiary collectively referred to as Lee Michaels, and
the liability hereunder is not transferable to any other entity. This guarantee is limited to its specific terms and conditions. No further
warranties are implied and are hereby waived by purchaser as far as the law will allow.
SECURITY AND PRIVACY
Lee Michaels Fine Jewelry (LMFJ.com) will not share or sell your customer account information without your written authorization. We are
committed to protecting the privacy of our customers. We guarantee it.
We understand that you may be concerned about on-line credit card security. Because we want you to be comfortable shopping online, we've
taken steps to ensure that our site is secure by implementing Secure Socket Layer (SSL) technology.
SSL is a technology included with most major Web browsers that encrypts all messages sent between a Web browser and an SSL-enabled Web site.
In Netscape Navigator, a gold key or closed lock appears on the bottom status bar to show that the Web page being viewed is using SSL
encryption technology. When using Microsoft Internet Explorer, a closed lock appears. This tells you that any personal information, like your
credit card number, entered on a specially configured SSL Web page form will be encrypted before being transferred across the Internet to
LMFJ.com. This information is automatically unencrypted upon receipt by our Web server.
A digital certificate or digital ID is needed to enable SSL on a Web site. A digital ID is a unique identifier, just like your driver's
license, that tells visitors that we have been certified to be who we say we are. This ID is held by a Certificate Authority (CA) who is
a trusted third-party charged with identifying individuals and organizations on the Internet. One of the two most predominate Certificate
Authorities is Equifax. We purchased the digital ID directly from Equifax Secure Global eBusiness after we properly identified ourselves and completed the
registration process.
If you have any concerns at all about our level of security, please feel free to ask. If you are still not sure, you may also place your
order by calling 1-800-543-4367.
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