Customer Service

At Lee Michaels, our first priority is outstanding customer service.

EACH AND EVERY PERSON IS GUARANTEED THE LEE MICHAELS' BRAND OF CUSTOMER SERVICE, THE LEE MICHAELS' "EXTRAORDINARY EXPERIENCE," WHETHER IN THE STORE, ON THE PHONE, OR ON THE INTERNET. ANY OPPORTUNITY YOU'LL ALLOW US TO PROVIDE YOU, OUR CUSTOMER, WITH THE "EXTRAORDINARY EXPERIENCE" IS WELCOMED. WITH THE LAUNCH OF THIS INTERNET SITE COMES THE CAPABILITY OF ORDERING MERCHANDISE ONLINE. WE WANT TO MAKE SURE THAT OUR ONLINE CUSTOMERS FEEL JUST AS MUCH A PART OF THE LEE MICHAELS FAMILY AS THE CUSTOMER WALKING THROUGH OUR DOORS. BECAUSE CUSTOMER SERVICE IS SO IMPORTANT TO US, WE HAVE MADE EVERY EFFORT TO TRANSLATE THE "EXTRAORDINARY EXPERIENCE" TO THE INTERNET AS BEST AS POSSIBLE.

PART OF THE "EXTRAORDINARY EXPERIENCE" IS THINKING AHEAD - ANTICIPATING YOUR NEEDS BEFORE YOU DO. SIMPLE ONLINE ORDERING AND VARIOUS SHIPPING OPTIONS GRANT YOU CONVENIENCE AND FLEXIBILITY WHEN ORDERING. OUR GUARANTEE THAT YOUR ACCOUNT AND CREDIT CARD INFORMATION ARE SECURE AND OUR GUARANTEE THAT WE PROTECT THE PRIVACY OF OUR CUSTOMERS PRESENT YOU A SENSE OF COMFORT AND SECURITY WHEN ORDERING FROM LEE MICHAELS. AND IN THE EVENT THAT YOU DECIDE TO RETURN YOUR PURCHASE, WE HAVE A GENEROUS RETURN AND REFUND POLICY.

AGAIN, WE THANK YOU FOR GIVING US THE OPPORTUNITY TO PROVIDE YOU WITH THE LEE MICHAELS "EXTRAORDINARY EXPERIENCE".

Domestic Shipping Rates

Read below for more information about the shipping methods we offer for orders shipped within the continental U.S. Some porcelain and crystal sculptures may require special handling and delivery that will be discussed with the purchtaser on an item by item basis.

 

Standard $8.00
2-Day $15.00
Next Day $25.00
No P.O. boxes
No signature required

Standard Shipping

We ship most "in stock" merchandise within 72 business hours. If you order any merchandise that is not available, it will be noted on your sales ticket included with your order. Your credit card will not be charged until the item(s) are shipped. All backorders that remain after original shipments are shipped by US Mail or standard ground service without any additional shipping/handling charges. On all engraveable items, please allow 7 additional business days for delivery.

 

2nd Day Shipping/Next Day Shipping

We will ship "in-stock" merchandise the next business day (Monday-Friday only) if your order is placed by 1:00pm CST. If your order is placed after 1:00pm CST or on the weekend, your order will ship in two business days. All backorders that remain after original shipments are shipped by US Mail or standard ground service without any additional shipping/handling charges.


Repairs

Along with the pride of owning fine jewelry or a luxury timepiece is the necessity to keep it in optimal condition. Lee Michaels recognizes the value of expert service. After several years of ownership, it is very important to have your jewelry or watch evaluated for standard maintenance by Lee Michaels Fine Jewelry. Our service facilities include the latest testing and diagnostic equipment, as well as an expert staff of factory-trained technicians. We offer:

Jewelry Repairs:

  • Ring sizes
  • Prong retipping
  • Clasp replacement
  • Stone tightening and replacement
  • Chain repair
  • Polishing and refinishing

Watch Repairs:

  • Battery Service
  • Stem and crown repair
  • Movement service
  • Bracelet and strap replacement
  • Crystal replacement
  • Rolex authorized repairs

Click Here for our online Repair Status Information

Jewelry and Giftware Return Policy

Within thirty (30) days of receipt of your shipment (including gifts), you may return jewelry and giftware items in their original conditions, no reasons required, for a full refund. We'll also refund the shipping cost if the return is a result of our error. Please note that we can process returns and refunds only for jewelry and giftware items purchased from LMFJ.com, our online store. Only items that are defective or damaged can be exchanged or replaced for duplicate items. Items that are returned during the thirty (30) days after delivery which are in unsaleable condition, or are missing parts, will be charged a restocking fee at our discretion.

Watch Return Policy

The timepiece manufacturers we represent require their watches to be purchased in our stores in order that the functions of the timepieces can be explained and their accompanying warranties completed for the full protection of the consumer. As an additional precaution, the Lee Michaels one year extended warranty and return policy card must be signed and dated by the in-store sales associate. Therefore, in the event the watch you purchased in one of our stores must be exchanged or returned, our Watch Return Policy is in effect for fifteen (15) days from the date of your purchase. Because of individual manufacturer's restrictions, the timepiece to be exchanged or returned must be in pristine, unused condition. Where noticeable wear requires refurbishing, a minimal restocking charge will be deducted from the original purchase price. All applicable timepiece warranties, enclosure items, and the original box must also be returned intact.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

 

If a gift recipient returns a gift received from an LMFJ.com purchaser, a gift credit will be held in the recipient's name for the value of the return. The numbered gift credit will be mailed to the gift recipient at the same address to which the order was shipped. The gift credit may be used at any time toward purchases at LMFJ.com. Just have your gift credit number handy when placing your order. (Don't worry--we won't let the gift giver know about the return.)

Packing and Sending Your Return

1. Items being returned to Lee Michaels must be insured for shipping. For items under $500.00 total, we recommend insured mail. For items over $500.00 total, we recommend registered mail. Giftware shipped to you via UPS can be returned UPS if you insure the package.

 

2. Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box if you prefer. Include your name, address, phone number, email address, and the reason for your return.

 

3. Mail to:
LMFJ.COM Returns
11314 Cloverland Ave.
Baton Rouge, LA 70809

 

4. Lost Your Packing Slip/Sales ReceiptDon't worry! If you ordered the item yourself, you can still return it by calling us at 1-800-543-4367. What if the item was given to you as a gift, and you don't have the packing slip or the order numberNo problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the address above.

Dream big, dream at Lee Michaels

Lee Michaels cordially invites you to join our family of GE CAPITAL account holders. The Lee Michaels credit card offered by GE CAPITAL RETAIL BANK is the symbol of our extraordinary service, quality and value for which Lee Michaels is known in Louisiana, Mississippi, Texas and throughout the Gulf South. When you open your Lee Michaels credit card account, we can now offer you plans to help you achieve your dreams.

 

We look forward to welcoming you to the Extraordinary Experience of Lee Michaels.

Fast. Simple. Smart.

  • Quick application process
  • Instant credit available
  • Low minimum payment
  • Special payment options available*

* Subject to credit approval. Minimum monthly payments required. See store for more details.

Certified Gemologist Appraisers

As members of the American Gem Society, we have many qualified professionals for insurance valuations and other gemological services. We offer complimentary insurance valuations on all items purchased at $2,500 or more.